Frequently Asked Questions

Delamar is an independent boutique hotel collection featuring six luxury hotels known for European-inspired hospitality, waterfront and cultural locations, award-winning restaurants, full-service spas, and personalized service. Each hotel maintains distinctive architecture and intimate scale (31-140 rooms) impossible at chain hotels, with locations in Connecticut (Greenwich Harbor, Southport, West Hartford, Westport, Mystic) and Michigan (Traverse City).

Delamar operates six hotels: five in Connecticut (Greenwich Harbor on the waterfront marina, Southport in historic village, West Hartford in Blue Back Square, Westport on Main Street, Mystic overlooking Seaport Museum) and one in Michigan (Traverse City on West Grand Traverse Bay with Lake Michigan access). All hotels offer walkable cultural attractions and distinctive settings.

Delamar is an independent collection (not a chain) where each hotel reflects its unique destination through thoughtful architecture, local art, and culinary concepts celebrating the area. hotels range from 31-140 rooms ensuring genuine personalized service, staff recognition of returning guests, and attention to detail impossible at larger hotels. All feature award-winning on-site restaurants and three locations offer European spa treatments using Biologique Recherche and Valmont.

Book directly at Delamar.com for best available rates and most flexible cancellation policies. Each hotel has dedicated booking pages accessible from the website, or call the specific hotel directly. Direct bookings often include exclusive packages combining accommodations, dining credits, and spa services at better value than third-party booking sites.

Yes. Each hotel features seasonal packages and offers including romantic getaways, spa packages, dining experiences, extended-stay savings, holiday celebrations, and local attraction packages. Packages vary by hotel and season. Visit Delamar.com/specials or individual hotel pages for current offerings.

Standard reservations require 72 hours advance notice for full refund. Advance purchase rates, special packages, holiday periods, and group bookings may have extended cancellation windows or stricter policies noted at booking. Event contracts and wedding bookings have customized cancellation terms outlined in agreements. Review your specific booking confirmation for detailed policy information.

No resort fees at Connecticut hotels (Greenwich Harbor, Southport, West Hartford, Westport, Mystic). Delamar Traverse City charges a small daily amenity fee covering airport shuttle service, pool access, fitness center, and select guest services. All quoted rates are transparent with no hidden mandatory fees at Connecticut locations.

Standard check-in is 3:00 PM at Connecticut hotels and 4:00 PM at Traverse City. Check-out is 11:00 AM at all hotels. Early check-in and late check-out available upon request based on availability. Belvedere Floor guests at Greenwich Harbor receive enhanced flexibility. Contact your hotel to arrange times outside standard hours.

Yes, based on availability. Early check-in and late check-out requests are accommodated whenever possible. Additional fees may apply during high-demand periods or peak seasons. Contact the hotel directly or note your preference when booking for best availability. Belvedere Floor guests at Greenwich Harbor receive complimentary flexibility.

Yes. All Delamar hotels offer complimentary secure luggage storage before check-in and after check-out. The concierge or front desk manages storage, allowing you to explore the area comfortably before or after your stay without managing bags.

Amenities vary by hotel but typically include complimentary high-speed WiFi, valet or self-parking at most locations, welcome amenities upon arrival, access to a fitness center or spa, luxury bath products, plush robes, premium bedding, and personalized concierge services. Southport, Westport, West Hartford, & Mystic offer a complimentary breakfast buffet, and Traverse City provides both airport shuttle service and pool access. Mystic features a seasonal outdoor pool available from May through October, and Westport will be introducing an indoor pool in the near future, further enhancing the guest experience.

Yes. All six Delamar hotels provide complimentary high-speed WiFi throughout guest rooms, public spaces, restaurants, spa areas, and event venues. Business travelers appreciate reliable connectivity with dedicated workspace areas at most hotels. No passwords or login required for guests.

Select locations offer EV charging stations for Tesla and other electric vehicles. Availability varies by hotel. Contact your specific hotel when booking to confirm EV charging availability, reserve a charging spot, and understand any associated fees or reservation requirements.

Fitness facilities vary by hotel. Greenwich Harbor, Southport, and West Hartford feature on-site fitness equipment. Traverse City includes fitness center plus on-site Yen Yoga + Fitness studio with 60+ weekly classes (Delamar guests receive discounts). Mystic and Westport provide fitness equipment or partner with nearby facilities. Contact your hotel for specific fitness amenities.

Traverse City is the only hotel offering both indoor and outdoor heated pools available year-round, along with a whirlpool hot tub and sauna. Mystic features a seasonal outdoor pool open from May through October, and Westport will introduce an indoor pool in 2026. Our other Connecticut hotels, including Greenwich Harbor, Southport, and West Hartford, do not offer traditional pools but provide elevated wellness experiences within the Delamar Spas.
Delamar Southport Spa features a steam shower and dry sauna, while both West Hartford and Greenwich Harbor offer full-service spas with a comprehensive menu of treatments.

Transportation varies by location. Traverse City provides a complimentary airport shuttle to/from Cherry Capital Airport (6 miles). Greenwich Harbor and Southport are accessible via Metro-North from NYC with arranged hotel pickup. West Hartford is 20 miles from Bradley International Airport with arranged car service available. Contact your hotel to coordinate transportation needs.

Our Connecticut hotels are dog-friendly and welcome pups in designated guestrooms with advance notice. Each hotel charges a nightly pet fee of $50 per dog, and a portion of this fee is donated annually to our animal charity partners in support of their work.

Cribs available complimentary at all hotels upon request. Limited rollaway beds may be offered depending on room type and local fire code restrictions. Advance request recommended to ensure availability. Some suites accommodate rollaway beds more easily than standard rooms. Contact hotel directly to confirm availability for your specific room type.

Yes. Families are welcome at all Delamar hotels. Many locations offer suites, connecting rooms, or accommodations with sofa beds suitable for families. Mystic and Traverse City are particularly family-friendly with waterfront locations and proximity to family attractions (Mystic Seaport, Mystic Aquarium, Traverse City beaches). hotels maintain luxury atmosphere while accommodating families.

Three hotels feature full-service Delamar Spas: Greenwich Harbor, Southport, and West Hartford. All three specialize in European treatments using Biologique Recherche and Valmont—premium French skincare lines rarely found outside major cities. Estheticians train directly in Paris with these brands. Spas welcome hotel guests and local spa enthusiasts. Advance booking highly recommended.

Yes. Every hotel features award-winning restaurants: L'Escale (French-Provençal at Greenwich Harbor), Artisan (New England farm-to-table at Southport, West Hartford, Traverse City), La Plage (coastal seafood at Mystic), and Dandelion (Mediterranean at Westport). All restaurants welcome hotel guests and local diners with advance reservations recommended. Many feature waterfront or garden outdoor dining seasonally.

Yes. Concierge and front desk teams provide expert local recommendations and arrange reservations for restaurants, museum tickets, yacht charters, wine tours, beach access, spa bookings, theater tickets, outdoor activities, and transportation. Each hotel maintains relationships with local attractions and can often secure preferential access or experiences unavailable to general public.

Yes. All six hotels feature ADA-compliant accessible rooms with adapted bathrooms, appropriate bed heights, accessible showers or tubs, and accessible routes throughout public areas. Elevators serve all guest floors, accessible parking available, and staff trained in accessibility assistance. Contact the hotel directly when booking to discuss specific accessibility requirements and ensure appropriate accommodations.

Yes. Delamar gift cards can be purchased online at Delamar.com/gift-cards or at individual hotels. Gift cards typically valid for hotel stays, dining at any Delamar restaurant, and spa services at the three spa locations. Check gift card terms for specific redemption policies and any restrictions.

Delamar does not operate a traditional points-based loyalty program. However, the boutique scale ensures returning guests receive personalized recognition, exclusive offers, room preferences, and tailored experiences. Many hotels maintain guest preference profiles, remember special occasions, and provide unexpected amenities for repeat visitors. Direct bookings often receive priority for upgrades and special requests.

Yes. All six Delamar hotels are completely non-smoking including guest rooms, private terraces/balconies, and all indoor public spaces. Designated outdoor smoking areas may be available on hotel grounds away from building entrances. Smoking in guest rooms incurs substantial cleaning fees.

Guests must be at least 21 years old to check in and be financially responsible for the reservation, unless accompanied by a parent or legal guardian. Some special packages or event bookings may have different age requirements. Valid government-issued photo ID required at check-in.